Custom Software Support & Advance Services
If your current team isn’t meeting your expectations or is no longer available, we can quickly learn the nuances of your system and take it to a higher level.
Support daily operations and add new features to ensure your software team drives your business vision forward.
OPTIMIZE EXISTING SOLUTIONS
Ensure Your Software Runs The Way You Do
Expand support and introduce new functionality to your custom software solution. We can work alongside your team or take full responsibility for the support and advancement of your systems.
Support
Secure your systems, improve performance, and achieve greater efficiency with our ongoing support and proactive services.
Advance
Align your software with changing needs by adding new features & functionality and leveraging innovative technologies.
Rebuild
Modernize, rebuild, or replace your system to increase usability for your team and improve alignment with your current business objectives.
Augment
Supplement the capabilities of your in-house team by working with our development, security & performance experts.
Support & Advance Plans Designed For Your Needs
Choose your software path and bring your system to success. If you have unique needs outside of our plans, let us know and we can create a customized solution that meets your requirements.
Always Advancing
Receive 24/7 support and continually advance your software on an ongoing basis by adding new features & functionality.
Keep It Running
Gain reliable support & ongoing maintenance for your solution, with occasional advancements to keep your software up to date
Stand In The Wings
Rely on our experts to jump in and help if your existing team needs backup or expert guidance.
CASE STUDY
Improving service delivery with security and performance updates
This client needed to resolve security vulnerabilities and performance issues within their software.
We provided analysis, consulting, and solution implementation so the client could optimize their application and maintain their growth trajectory.
Maximize The Capabilities & Value of Existing Systems
Prioritize advancements that enhance client experiences, accelerate internal processes, and help achieve your growth potential.
Back Office System Support & Advancements
Expedite key business workflows through process improvement and system customizations.
System Integrations
Automate connections among your systems and ensure the right people can access the right information at the right time.
Web Portals
Streamline online communications between your internal staff, customers, partners, and vendors.
SaaS Product Enhancements
Keep your product performing optimally and scaling over time to meet the changing needs of your user base.
Mobile Apps
Incorporate new mobile capabilities and improve the user experience of your mobile apps to enhance value and scalability.
Business Intelligence & Data Warehousing
Create or improve dashboards and reports for easy visualization, understanding, & decision-making.
Software Automation
Save time and reduce costs by automating tasks and processes that are unique to your business.
Custom AI Software Development
Take advantage of valuable AI solutions that improve efficiency, communications, decision-making, & more.
ACHIEVE REDUNDANCY & SCALABILITY
Our Comprehensive Custom Software Support Services
We manage the technology so you can focus on your business. Receive 24/7 support from experts who thoroughly understand your system, needs, and industry, with backup staff available for complete coverage.
-
24/7 Software Support Services
+
- Instant Troubleshooting – Reduce response times and resolve critical issues, like bug fixes & patch management
- Multi-Channel Helpdesk Support – Phone, email, chat, and remote assistance
- Dedicated Support Engineers – Personalized, expert-driven solutions
- Onsite & Remote Support – Flexible options for any business need
- Cloud Support & Optimization – Enhance performance and scalability
-
Proactive Software Maintenance Services
+
- Regular Software Updates – Ensure stability & reliability
- Performance Optimization – Improve system speed and responsiveness
- Code Refactoring – Enhance code quality for better maintainability
- Database Management – Faster query execution and data security
-
Custom Software Enhancement & Upgrades
+
- Feature Additions – Scale your software as your business grows
- Third-Party API Integration – CRM, ERP, cloud platforms, and more
- UX/UI Enhancements – Improve user experience and usability
- Legacy System Modernization – Upgrade outdated software without disruptions
- Software Migration Services – Move applications to modern environments
- End-User Training & Documentation – Equip teams for effective software use
-
Security & Compliance Management
+
- Vulnerability Assessments – Detect and mitigate security threats
- Regulatory Compliance – Meet HIPAA, GDPR, PCI-DSS, ITAR, and SOC 2 requirements
- Threat Monitoring & Patching – Prevent cyberattacks and data breaches
- Disaster Recovery & Business Continuity – Reliable data backup and failover plans
LEADING EDGE OF TECHNOLOGY
Fast-running systems that prioritize security & performance
With specialties in the following technologies, we work with any existing custom software system created by another party.
Ensure your business takes advantage of the best tools to move forward.
Languages
C# | Javascript | Typescript | HTML/CSS | PHP | Java
Platforms
.NET | Angular | iOS | Android | Ionic | Laravel
Databases
MS SQL | MySQL | PostgreSQL | Oracle | MongoDB | Azure SQL | AWS RDS
Environments
Azure | Amazon AWS | Windows | Linux | Docker
DEDICATED TO YOUR SUCCESS
Why Choose Miles IT As Your Software Partner?
Our cumulative experience, proven processes, high standards, & winning track record ensure your company reaches its full potential.
Proactive Approach
We prevent issues before they happen, providing software maintenance and updates to reduce downtime and issues.
24/7 Expert Support
Get global coverage anytime, anywhere for all of your software needs.
In-House Development & Support Team
Benefit from the in-depth expertise & winning processes of our full-time experts. We never use freelancers or subcontractors.
High Volume of Repeat Clients
Our customers succeed with us and keep coming back. Over 85% of our annual work is with long-term clients.
OUR PROVEN PROCESS
Choose Your Software Support & Advance Path
The Value of Custom Software Support & Maintenance
Avoid downtime, security risks, and inefficiencies with expert software maintenance and support services.
the amount of business productivity lost each year due to poorly maintained software
of cyberattacks are attributed to unpatched software
of enterprises say software support is critical to business growth
HELPING PEOPLE ACCOMPLISH MORE
Raving Fans
We are not satisfied if you are just satisfied. We want you to be a
Raving Fan as a result of providing the absolute best service!
Scott Stegenga
9 months agoReally responsive and helpful team that we work with in our SMB. They help with explanations to we regular folks and are open to any and all new ideas we propose. Thanks guys
Ana Elena Obando
a year agoMiles IT is a very efficient company. They respond immediately and fix any problem. I recommend them to any company or organization who needs software technical support.
Kevin McCarthy
a year agoOutstanding experience! Very professional and thorough and I couldn’t be more impressed with Miles and their recommendations! John Horner is a rockstar. Look forward to continuing to work with miles tech on future projects!
Services Recommended For You
Software Development
Systems Integration
Business Intelligence & Reporting
FAQs
-
Do you outsource your support or helpdesk?
+
No. All members of our software support and development teams are Miles IT employees.
-
Do you provide remote support or onsite support?
+
Both! Our team uses web-based remote support tools, video conferencing, screen sharing, and other remote support methods to help resolve the vast majority of issues and inquiries. We also can provide onsite support, training, and other services based on your needs through our onsite support team.
-
Do I work with the same person every time?
+
Once you start a Support & Advance plan with us, we have a specific team assigned to your account, with experts who understand your company, your industry, and the unique needs that go with it. Your team includes a primary Helpdesk person, a primary Consultant, and a primary Software Developer so they can cover all aspects for providing you with great support. We also have backup staff in each role to ensure you have the coverage you need.
-
Do you offer a fixed-cost subscription plan?
+
Yes, we offer the Miles Support & Advance Plan as a fixed-cost monthly subscription, where you get fully managed support for your business software at a price you can count on and budget for. There are no annual contracts, you pay month-to-month, and you can cancel at any time. You decide the types of services that are included through a fully customizable plan.
-
Can you work with my existing IT team?
+
Yes! We augment your existing IT & Software Professional team members through strategic service outsourcing, as-needed escalation, or we can be your entire IT/Software team while you focus on running your business.
-
Can you add features to my current software even if you did not build it?
+
Yes. We specialize in supporting and advancing systems that we did not build, as well as those we did. As long as you have appropriate rights and access to the system, we can support and advance it. If you’re not sure how to go about prioritizing or accomplishing your wish list, give us a call and we’ll figure out the best way to achieve your goals.
-
Do you provide post-deployment support?
+
Yes! Whether we built your software or another provider did, we can provide post-launch support to ensure your solution is continually optimized and maintained.
Let’s bring your software to the next level.
