Privacy Policy

Publish Date: June 25, 2026

1. Scope

Miles IT Company, its subsidiaries, and affiliates (collectively, “Miles IT,” “we,” “us,” or “our”) are committed to protecting the privacy of individuals who visit milesit.com and striven.com (collectively, “Visitors”), and the individuals or entities who utilize the business and technology services we provide (“Customers”).

2. Information Collected

2.1. Personally Identifiable Information

When interacting with our websites, filling out contact or assessment forms, or requesting consultations, you may provide Miles IT with personal contact information. This may include your name, company name, corporate address, phone number, and email address. When purchasing or provisioning services, Miles IT may also require you to provide billing information, such as a billing name, billing address, and credit card or payment transaction details (“Billing Information”).

Throughout the course of our professional relationship, additional personal contact details may be collected to facilitate technical support contact, handle relationship management, and validate authorized customer employees. This Billing Information, contact data, and any other unique information you submit through the course of our relationship are referred to collectively as “Data.”

2.2. Customer Data

Miles IT’s Customers may provide information regarding their hardware networks, cloud instances, computer systems, and workflows throughout the course of utilizing our managed IT, custom software, cybersecurity, or marketing services (“Customer Data”). Miles IT accesses and processes Customer Data strictly for the purpose of providing, maintaining, and securing the agreed-upon services, or addressing explicit service, infrastructure, or technical issues.

3. Information We Collect Automatically & Consent Management

3.1. Cookies and Automated Tracking Scripts

A “cookie” is a small text file containing an alphanumeric identifier that is sent to your browser from a web server and stored on your computer or device. Cookies and standard marketing trackers (such as pixels, tags, and analytics scripts) allow us to facilitate site administration, improve the effectiveness of our platforms, and ensure a seamless user experience.

3.2. Strict “Prior-Consent” Logic (Cookiebot CMP Deployment)

To ensure absolute alignment with modern global and state-level privacy regulations, our websites deploy Cookiebot, a Google-certified Consent Management Platform (CMP).

Prior-Consent Enforcement: No non-essential tracking cookies, advertising pixels, analytics hooks, or marketing scripts (including but not limited to Google Analytics, Google Ads Tracking, Microsoft Clarity, LinkedIn Insight Tags, Technology Advice Pixels, OptinMonster, and Tawk.to) will execute, load, or transmit data (such as your IP address) upon your initial page load.
Consent-Based Execution: All non-essential tracking elements remain entirely blocked until you affirmatively interact with our cookie banner and select “Allow all” or opt into specific cookie categories.
Managing and Withdrawing Consent: You have the absolute right to view your current consent status, modify your tracking selections, or completely withdraw your consent at any time. You can interact with our dynamic preference center below to change your choices:

[INSERT COOKIEBOT EMBED SCRIPT CODE HERE]

3.3. Third-Party Analytics Tools

We use third-party analytics platforms, specifically Google Analytics and Microsoft Clarity, to analyze the usage of our sites for internal business optimizations. These platforms are integrated natively with our Cookiebot framework and operate under strict Advanced/Basic Consent Mode protocols. If you decline statistics or analytics cookies, these scripts dynamically adjust their framework parameters to completely strip personal identifiers, operate entirely cookie-less, and scale data collection down to anonymous ping data.

4. Use of Data

Miles IT uses Data collected from its Customers and Visitors for core business and operational purposes, including but not limited to:

Executing, delivering, managing, and verifying agreed-upon business technology services;
Using authorized phone numbers or email addresses to contact, support, or verify Customer employees;
Processing financial transactions and credit card payments for provided services;
Sharing educational materials, technology roadmaps, and marketing insights directly related to our core technical services; and
Reviewing information systems data to proactively provide managed IT support, system architecture updates, and cybersecurity mitigation services.

Miles IT does not share, sell, rent, lease, or trade any Data or Customer Data with third parties for marketing or promotional purposes. Any information collected is strictly utilized for conducting business directly with our authenticated Customers, prospects, and vendors.

In accordance with local, state, or federal laws, Miles IT will provide appropriate disclosure of Data to law enforcement to comply with valid judicial, administrative, or statutory proceedings or orders. Additionally, such disclosures may be made to prevent imminent property damage, security breaches, or physical injury to protect our infrastructure, staff, or users.

5. Storage and Retention of Data

Collected Data is retained in accordance with our corporate data governance policies, statutory requirements, and active service level agreements. Non-financial prospect and customer data may be retained to support continuous technology management services unless a formal request is submitted for its disposal.
Miles IT’s Customers and Contacts can send explicit data deletion instructions via our unified contact system atmilesit.com/contact-us, or by emailing candidatedeletion@milesit.com .

Collected Data and Customer Data are stored strictly in accordance with stringent physical and logical access controls inside the secure private infrastructure or secure cloud services utilized by Miles IT. More granular technical details regarding our cryptographic protection layers, organizational access barriers, and security baselines can be found in the Miles IT annual SOC 2 Type II audit report.
To request an authorized copy of our SOC 2 documentation for institutional compliance review, please use the Contact Us Form at milesit.com/contact-us.

6. Security & Breach Notification Protocols

Miles IT takes comprehensive technical, organizational, and physical security measures to safeguard the Data and Customer Data for which it acts as a custodian or processor. Specific detail regarding our technical safeguards, surveillance patterns, and baseline defensive architectures is maintained within our SOC 2 control matrix.

In the event of a confirmed data breach impacting systems where personal data is housed, Miles IT maintains an absolute commitment to provide clear transparency. We will notify affected organizations, data controllers, or individuals no later than 72 hours after said breach has been positively confirmed by our security incident response team.

7. Regional Data Protection Rights

7.1. United States & State-Level Privacy Compliance (CCPA / CPRA / California)

This section applies strictly to residents of the State of California, or other U.S. states maintaining comprehensive data privacy acts, whose data may be processed through our digital footprint.

7.1.1. Rights to Know, Correct, and Delete

You have the right to request that we disclose what personal information we collect, use, disclose, or sell. You also have the right to request the correction of inaccurate personal information or the deletion of your personal information collected or maintained by us.

To exercise these rights, please submit a verifiable request via milesit.com/contact-us. In accordance with Section 1798.105 of the California Consumer Privacy Act (CCPA), a request for deletion may be legally declined if maintaining the data is necessary for us or our service providers to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty, provide a good or service requested by you, or reasonably anticipated within the context of an ongoing business relationship;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
Debug and repair errors that impair existing intended functionality;
Comply with a legal obligation or the California Electronic Communications Privacy Act.

7.1.2. “Do Not Sell or Share My Personal Information”

Miles IT does not sell or share personal information for cross-context behavioral advertising. Our automated script architecture explicitly listens to and respects your upfront choice on our Cookiebot banner, as well as native Global Privacy Control (GPC) signals sent by your browser, by automatically dropping all marketing tracking scripts if an opt-out signal is found.

7.2. General Data Protection Regulation (GDPR)

Applicability: Data subjects residing within the European Economic Area (EEA), United Kingdom (UK), or Switzerland who interact with our public web properties or receive services from Miles IT.

7.2.1. Your Enumerated Rights

Every data subject under GDPR is entitled to the following rights:

The Right to Access: You have the right to request copies of your personal data held by us.
The Right to Rectification: You have the right to request that we correct or complete any information you believe is inaccurate or incomplete.
The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, subject to lawful retention exceptions (such as legal obligations, public interest, or the establishment/defense of legal claims).
The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, including direct marketing channels.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.

7.2.2. Exercising Your Rights Under GDPR

If you would like to exercise any of your data protection rights, please contact our privacy compliance officer through the form at milesit.com/contact-us. Miles IT will evaluate and respond to your validated structural request within one calendar month.

8. Marketing Channels and Opt-Out Thresholds

If you have consented to receive marketing materials, corporate communications, or updates from Miles IT, you retain the right to opt out at any future point. You have the right at any time to stop Miles IT from contacting you for promotional or marketing purposes.

Email Opt-Out: You can adjust your specific notification and subscription preferences at any time by clicking the unsubscribe link housed directly in the footer of any automated email.
SMS Opt-Out: To instantly opt out of automated SMS text notifications, you can reply with the keyword “STOP” to any text communication at any time.
Alternatively, global communication opt-out instructions can be processed by messaging our compliance team directly viamilesit.com/contact-us.

9. Changes to this Privacy Policy

Miles IT reserves the right to update or modify this Privacy Policy to reflect changing technological requirements, infrastructure adjustments, or statutory changes. Material changes to this Policy will be prominently communicated on the milesit.com and striven.com websites at least thirty (30) business days prior to the changes taking effect, with an updated “Publish Date” clearly noted at the top of the document.

10. Questions and Contact Channels

Please contact our privacy and corporate compliance officer regarding any questions, observations, or formal data validation requests associated with this Privacy Policy by using our phone options or centralized web portal at milesit.com/contact-us.

Publish Date: June 30, 2026

Instructions for Updating Your Cookie Consent

We value your privacy and give you full control over how your data is handled. Follow the steps below at any time to modify or withdraw your cookie preferences.

Step 1: Accept or Acknowledge the Initial Banner

When you first visit our website, a cookie notification bar will appear at the bottom of your screen. Click OK to clear the initial notification.

Step 2: Accessing Your Privacy Settings

After acknowledging the banner, a persistent Privacy Icon (resembling an infinity/link loop symbol) will permanently remain visible in the bottom-left corner of any page on our website.

Click on this icon.
Select “Change your Consent” from the pop-up options.

Step 3: Managing Your Preferences

A detailed settings menu will appear, categorizing our website’s cookies into four groups:

Necessary: Essential for the website to function properly.
Preferences: Remembers your settings like language or region.
Statistics: Helps us analyze how visitors interact with our site.
Marketing: Used to deliver relevant advertisements.

Your Control: You can use the blue toggle switches to freely select or deselect individual categories, or switch them off entirely to deny any and all optional cookies.

Once you have configured your choices, click the blue OK button at the bottom of the window to save your updated preferences.