BACK OFFICE SYSTEMS
Streamline internal processes for your team
With software built to run the way you do, you can enhance core business operations and, in turn, increase customer satisfaction.
Enable your employees to complete their jobs better with a custom software solution that advances your business and gives you a competitive advantage.
Increase efficiency, productivity, and scalability
Help your teams complete their jobs more quickly with a higher level of quality.
Workflow & Business Process Automation
Transform tedious, manual work into automated, modern procedures that require less human intervention and achieve greater precision.
Artificial Intelligence
Leverage agentic AI (automations powered by AI) to automate repetitive tasks so you and your team can focus on more meaningful work.
Digitalization
Turn clunky, paper-based approaches into smooth, digital practices that seamlessly integrate with your other solutions.
Extend the value of your software
Connect the main platforms you use to run your business to improve transparency and ensure real-time updates.
System Integrations
Integrate your back office system with your CRM, ERP, accounting software, or other solution for increased functionality.
Web Portals
Synchronize your internal environment with customer-facing web portals to streamline processes and refresh data.
Mobile Apps
Improve on-the-go accessibility for your team by integrating your backend with a custom app.
Business Intelligence & Reporting
Gain a clear understanding of your business’s performance by adding informed reporting that sits on top of your system.
Common back office solutions we work with
We build solutions in these areas and many others to create tangible impacts and generate real results.
Order Processing
Streamline the management of incoming orders, including fulfillment, shipping, communication, billing, and more.
Invoicing & Billing
Save time with an automated system designed to scale your organization and integrate with your accounting software as needed
Inventory Management
Improve inventory processes through barcoding, location tracking, serialization, lot tracking, and reporting.
Document Management & Automation
Easily manage documents and simplify processes through Optical Character Recognition (OCR), Artificial Intelligence (AI), and automated document generation.
Service Management
Support your field service staff with intuitive dispatching, quoting, and job-tracking capabilities for seamless customer service and communication.
Project/Task Management
Develop a solution uniquely suited for your business to simplify project management & keep task queues clean and up-to-date.
Customer & Contract Management
Seamlessly collaborate with customers and partners using electronic contracts and agreements.
Resource Planning & Scheduling
Optimize your backend scheduling of resources based on availability, throughput, and other factors.
Sales & Estimating
Create simple or highly complex estimates, generate high-quality quotes, manage pipelines, and build reports.
Subcontractor & Partner Management
Enhance management of partners and subcontractors through recruiting, assignments, dispatching, and workflow automation.
We work with many more back office solutions:
Finance Accounting
Purchasing
Supply Chain
Manufacturing
Health Records
Asset Management
Human Resources
Build industry-specific solutions tailored to your business
In addition to having a strong understanding of both business and technology, our team has in-depth expertise working in a wide variety of industry verticals.
Healthcare & Medical
Ensure all aspects of your operations are HIPAA-compliant and protect patient data.
Finance & Insurance
Build solutions on a strong foundation of security and value so you can provide better customer service.
Manufacturing
Create custom manufacturing systems designed to reduce error and increase output.
Logistics & Distribution
Speed up processes associated with order fulfillment to deliver products more efficiently.
CASE STUDY
Saving time & automating processes with a back office system
Miles IT helped Imedview, Inc. manage core business operations and streamline processes with a custom case management system. Now, the Imedview team can focus on more meaningful tasks and keep all information accurate and up-to-date.
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
GM R
“ParkNSave has worked closely with Miles IT for over a decade. Miles built the ParkNSave system in 2014 and continues to support the platform with a dedicated team. Each Miles Support/Development team member has outstanding diagnostic skills and customer service expertise. We are raving fans of Miles IT!”
Kevin McCarthy
“Outstanding experience! Very professional and thorough and I couldn’t be more impressed with Miles and their recommendations! John Horner is a rockstar. Look forward to continuing to work with miles tech on future projects!”
Cheyenne Alvis
“an absolutely Fabulous company to deal with. The analysts are experts at their craft. Fast, concise, professional and extremely reliable. I consider them in high value and recommended regard. Thank you again to the entire team at Miles.”
Let’s build something great together.
Frequently Asked Questions
What are back office systems?
Back office systems are internal business systems that support your internal business processes. This is different from customer portals, websites, and other systems that your customers directly interact with.
Should I develop a custom software for my back office processes or a packaged solution?
Many businesses can benefit from developing a custom solution that fits your specific processes and workflows. This allows you to gain more value from the efficiency and productivity gains and also allows you to differentiate your business and create a competitive advantage.
Can you work with my existing back office system?
Absolutely! We have the ability to extend existing packaged systems through integrated solutions and take over support and advancement of custom internal systems or scripts.