AN IT COMPANY COMMITTED TO YOUR SUCCESS
We Are Miles IT
A team of tech enthusiasts dedicated to helping people accomplish more through the consultative selection, design, implementation, and ongoing maintenance of business technology.
One Company. One Owner. One Story.
In nearly 30 years, we’ve had the same leadership team, with no buyouts, mergers, or changes in direction.
1997
Chris Miles starts Miles IT to help people accomplish more.
Now
We’re a mission-driven company with a strong culture, belief system, and dedication to our clients & employees.
Future
We’re built for the long term, with succession planning that protects continuity for our clients and team.
A COMMITMENT TO OUR CUSTOMERS
Our Promises
No more vacation problems.
Miles’ team approach to providing services allows for uninterrupted support regardless of any specific individual’s availability.
We have your stuff.
By design, we maintain a strategic inventory reserve that allows us to fulfill 95% of the emergency equipment needs of our customers directly from on hand inventory.
We only bill the exact amount you approve.
Our pricing is agreed on prior to providing our services, while most of our industry bills by the hour.
We practice what we preach.
We run on the same solutions and services that we provide to our customers.
50.15 seconds.
In the IT industry it is typical to sit on hold for 20 to 30 minutes. At Miles, your phone calls and emails are expedited through Miles Expert Connect. This proprietary process IDs you and instantaneously connects you LIVE with an expert on your technical team. No low technical skilled people as gatekeepers. Our average time for a live technician to answer the phone for a support request is 50.15 seconds. You Request. We Respond. It Gets Done!®
We will not sell our company.
Maintaining our independence is in the best interest of our employees and customers, as we are committed to ensuring their dreams and aspirations continue to be supported. Since 1997, we have operated under consistent ownership and management, and we have no intention of selling Miles IT Company. We are a privately held entity, wholly owned by its founder, Chris Miles, and family trusts designed to ensure our longevity. While Chris Miles plans to continue as CEO for many years, comprehensive succession planning is in place. This planning includes provisions for the potential absence of any and all leadership members, including Chris Miles, to secure the company’s future growth and continuity.
Vendor neutrality.
We don’t believe bias helps your business. Our recommendations are always based on customer need alone.
We have Miles University.
Many IT companies don’t have qualified staff and they don’t train them. Our applicants are tested prior to hire. On average we only hire 1 out of 100 applicants. We don’t just expect our staff to know what they are doing for you; we train them daily. Miles IT holds more than 100 recognized industry certifications.
The buck stops here.
With our multiple service offerings and Miles Vendor Management, we can be responsible for ALL of your business technology needs, so there’s no more reason to juggle and manage multiple vendors.
Seamless global support.
Equipped with our worldwide network of partners, we provide services to anyone on the planet. Your international locations are covered. We’ll be by your side as you traverse the world.
OUR REMOTE-FIRST APPROACH
We’re Wherever You Are
Miles IT is a remote-first company, which means we can help any business, anywhere in the world.
Our people work remotely and come onsite in person when the job calls for it.
Remote-First, Not Remote-Only
Miles IT is NOT a fully remote or virtual company. We go onsite to our customers all the time, even more than we did before 2020.
We Can Go Onsite Anywhere
With hundreds of deployment locations, we can support any company anywhere in the world.
Fast, 24/7/365 Support
With 95% of our work completed remotely, we respond in minutes without having to come onsite.
No Geographic Boundaries
Our teams bring perspective, culture, and talent from all over the world, and we can work hand-in-hand with companies based beyond NJ.
We Love What We Do
Partner with a team who loves their work and is excited to help you.
Making Remote Better Than In Person
We’ve found the optimal way to deliver our services and help our staff work at peak productivity.
WHAT WE BELIEVE IN
Our Culture
We are a company made up of caring friends who are as passionate about technology as we are about people. Our culture is defined by our 12 beliefs that help us make the right decisions quickly and move as one company towards achieving a common goal.
WE THRIVE BECAUSE OF
Our People
IT Teams
Meet some of the people who keep your systems up and running and secure.
Software Teams
See some of the faces behind the innovative solutions that transform your vision into reality.
Marketing Teams
Here are a few of the creative folks that communicate your unique brand, delight your customers, and get your message in front of the right audience at the right time.
India Teams
Our India team is growing! Meet some of the team members dedicated to delivering the best IT, software, and marketing solutions.
WORK WITH AN AWARD-WORTHY GROUP OF PEOPLE
Awards
You Request. We Respond. It Gets Done.
Our Brand
We are made of four core services, Technology Consulting, IT, Software, and Marketing. Each service is represented by one of our colored interlocking blocks — because when you work with us, you get experts from all aspects of business technology.
