BUILDING CUSTOM SOFTWARE SOLUTIONS
Medical claims and litigation service provider boosts staff productivity with custom software
Miles IT helped Imedview, Inc. accomplish more by creating a custom case management system that is user-friendly, automates time-consuming manual processes, and reduces data duplication and errors.
TESTIMONIAL
“If you want a company that’s responsive and eager to innovate, you want Miles”
Kimberley and Doug from Imedview, Inc. came to us looking for a custom software solution tailored to their unique types and integrations of services.
After building the solution, we continue to help with system modifications so Imedview can continue to evolve.
Hear more about Kimberley and Doug’s experience and how their new solution benefits their entire organization.
THE CHALLENGE
Limitations with out-of-the-box software
The Imedview team had been facing problems for several years as their current software solution wasn’t meant for the types of services they provided.
Users would spend hours manually downloading documents, saving them, compiling them, and generating “packages” from existing information.
After researching out-of-the-box solutions, they realized that a custom system would be best to fully support their needs.
GOALS
Increasing productivity & efficiency
Imedview’s goal was to build custom business software that improved efficiency, security, and quality when handling cases, scheduling medical examinations, and retrieving documents for clients.
Productivity
Improve productivity with a user-friendly system that guides users on the best next steps and missing items.
Document Management
Simplify document handling by pulling them directly into a queue that could easily be routed through the appropriate channels.
Efficiency
Eliminate multiple touches and steps of processes to mitigate potential errors and reduce time to completion.
Data Management
Prevent duplication of claims numbers, address books, and other data in the system.
OUR PROCESS
Turning vision into reality
We started by consulting with Imedview to better understand their challenges and goals. From there, we created a Vision to Reality plan and provided an overview of how their system could evolve alongside their business.
OUR SOLUTION
Simplifying processes with the Viewpoint system
We designed and developed a customized, secure, HIPAA-compliant system called Viewpoint that would simplify processes, improve efficiency, and enhance collaboration. Viewpoint is a Case Management software that helps Imedview run and manage its core business operations.
Streamlined Case Management
Viewpoint manages all aspects of cases, from creation to completion. Users can schedule medical examinations, receive and organize documents, create tasks, and follow up on any tasks already established in the system.
Improved Automation
With Viewpoint, staff members don’t have to manually compile documents. Instead, each of these documents is received in a single queue and routed to the appropriate channel. The system can compile documents and create templates automatically with one click of the mouse.
Organized Operations
Viewpoint’s built-in engine creates tasks and automatically moves Services through Statuses and Follow-ups based on triggers set up as per their business workflows.
This allows staff to see statuses and move items along quickly.
Greater Precision
With Viewpoint, there are fewer instances of data duplication and user error due to powerful validations included throughout the solution.
Increased User-Friendliness
As Imedview requested, we designed an intuitive system that helps users handle all business workflows more effectively. Now, team members don’t have to constantly export information or worry about overlooking items.
Project Highlights
The system automatically creates tasks for users based on the status of services. Users know what they need to do and which tasks to prioritize through a system designated by colors.
Through integration with RingCentral, users can fax documents and packages that were quickly generated from templates and with merge data from the system.
The system features a powerful tool that tracks the most important actions in the system. There is always a trail of what was done, when it was done, and by whom.
RESULTS
Saving time, reducing errors, & increasing automation
Viewpoint automates and simplifies many of the processes that were originally being managed manually by users.
Improved Productivity
With process automation and a user-friendly system, Viewpoint saves a significant amount of time—time that the Imedview team can now spend elsewhere.
Simplified System
Documents are routed through the appropriate channels, turning multi-stage processes into simple tasks and increasing the volume of completed work.
Fewer Duplicates
Reduced data duplication and user error helps keep information clean, accurate, and up-to-date while expediting basic processes for Imedview team members.
ADAPTING AS NEEDS CHANGE
Ensure your software grows with your business
Before Viewpoint, the Imedview team would waste time, energy, and resources handling complicated workflows.
Now, they can run their organization more smoothly and minimize time-consuming tasks.
As their needs evolve, they can continue to modify their software system through add-ons, integrations, and more.
“They’re so great at understanding what we’re saying to them and putting it into action. If you want a company that’s responsive, knowledgeable, fun to work with, attentive to your needs, easily adaptable, and eager to innovate and find alternative solutions, you want Miles.”