IT Solutions for Financial & Insurance Services
Protect sensitive financial data and ensure continuous operations.
Our customized IT solutions help you stay secure, compliant, and informed so you can focus on delivering reliable service.
DISCOVER OUR MANAGED IT SERVICES PLAN
24/7 IT Support for Financial Services
Overwhelmed with your IT? Our team can oversee all of your IT systems or work alongside your internal team to fill knowledge gaps & provide backup support.
Rapid Response
Our experts are ready to assist you quickly and minimize downtime, with a guaranteed response time of <1 hour.
24/7 Helpdesk Availability
Gain continuous support, 365 days a year, whenever you need it.
Unlimited Remote & Onsite Support
Benefit from comprehensive, nationwide support across all work environments, whether your team works in person at a branch location or remotely.
End-to-End Cybersecurity
Protect your business with our proactive services and round-the-clock incident response.
Flexible Month-to-Month Contracts
Adapt your IT support plan to align with evolving regulatory changes and business needs.
MULTI-LAYERED SECURITY APPROACH
Best-In-Class Cybersecurity
Stay vigilant with comprehensive cybersecurity. Explore a snapshot of our services and learn how we secure core systems and associated data.
24/7 Threat Monitoring
We continuously monitor your network, core banking systems, loan origination platforms, underwriting applications, and other solutions for signs of suspicious activity.
End-to-End Encryption
Protect all internal and external conversations to ensure client confidentiality and prevent data breaches.
Advanced Malware Protection
Leverage best-in-class software and web filtering to secure your business applications against malicious software and viruses.
Employee Education
Build employee awareness around the latest cyber threats and provide training on best practices for accessing and managing client financial data.
SUCCESS STORY
Cybersecurity Improvements for a Community Bank
As a bank handling sensitive data, this client needed to update their cybersecurity standards and follow compliance regulations.
With our help, they improved security layers for safer remote connectivity and alignment with compliance standards.
PROTECT SENSITIVE FINANCIAL DATA
Strengthen Data Security with In-Depth Assessments
Financial institutions handle incredibly sensitive data, from Personally Identifiable Information (PII) to banking information. Take advantage of risk assessments, like pen testing, to safeguard confidential data.
Internal/External Vulnerability Scans
Conduct thorough scans of core banking systems, insurance claims processing systems, and policy administration systems.
Security Posture Assessments
Evaluate your overall security stance and uncover any shortcomings in your protective measures and processes.
Penetration Testing
Assess the strength of your security measures through simulated attacks on networks, infrastructure, and systems like online banking portals and document repositories.
Financial Cybersecurity Statistics
65%
of financial institutions were targeted by ransomware in 2024
168 days
the average amount of time it took financial institutions to identify a data breach
330%
the increase in the number of data breaches at financial institutions, between 2019 and 2023
FOLLOW REGULATORY REQUIREMENTS
Common Compliance Standards for Financial Institutions
Ensure adherence to industry regulations to avoid penalties and reputational damage. Depending on your vertical, you may be responsible for other standards as well.
PCI DSS
PCI DSS aims to reduce credit card fraud and protect cardholder data.
We can guide you through the PCI compliance process, including securing all IT infrastructure in your CDE (Cardholder Data Environment) and helping with SAQs (Self Assessment Questionnaires).
GLBA
Mainly applied to financial institutions, this standard governs how consumer information is disclosed to other parties.
Our team helps improve the confidentiality and protection of customer financial information within core banking systems and client databases.
FFIEC
Financial institutions must effectively manage risk and follow information security best practices to protect consumers and avoid penalties.
We implement risk management strategies and information security practices to secure systems, data, and transactions.
PREPARE FOR ANY SITUATION
Finance & Insurance Technology Consulting
We help financial institutions and insurance companies ensure resilience and compliance by safeguarding operations and informing technology investments.
Disaster Recovery
Ensure your business has robust backup and recovery systems in place for key platforms and established plans in the event of a disaster.
Business Continuity Planning
Establish steps your business can take to continue providing essential services like online banking and claims processing if an incident occurs.
Audit Guidance
Whether you’re preparing for a GLBA audit, FFIEC audit, or another type, our team can help guide you through the compliance process by identifying gaps, implementing appropriate controls, and gathering evidence.
Due Diligence Consulting
Assess IT value and risks associated with potential investments or acquisitions so you can make the most informed decision.
NAVIGATING THE FUTURE OF FINANCE TECH
Modernize Outdated IT Systems
Legacy systems can open you up to security risks. We can upgrade any aspect of your IT environment and ensure best-in-class security and high performance.
Secure Networks
Enhance security for branch office networks, data centers, and connections to third-party financial networks.
VoIP Phone Systems
Secure, crystal-clear communication is a must; ensure your call centers and customer service preserve secure communications.
Cloud Migration & Services
Shift files and data to a secure digital environment to better safeguard against threats.
Why Choose Miles IT For Financial IT Solutions?
Finance Industry Expertise
Our teams are well-versed in cybersecurity and compliance standards for the finance industry, working with many other clients in the sector.
Dedicated Support Team
When you work with Miles IT, you work with the same experts every time. Our team members understand your firm’s specific needs as well as your organizational systems.
Unmatched Reliability
We’re here 24/7—our full team of IT professionals is ready to assist you with all of your tech needs at any time of day or night.
Guaranteed 1-Hour Response Time
We respond fast, helping you resolve IT issues more quickly and return to work. You Request, We Respond, It Gets Done!
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Tammy Jersey
“I have been a loyal Miles IT client for nearly 10 years and have never been disappointed. They quickly resolve all of our tech needs and ensure we have the most current security safeguards. I have never appreciated another tech support firm more than Miles.”
Tina D’Alessandro
“Can’t say enough wonderful things about the people who work at Miles. Every experience has been positive and they’ve always been able to resolve my IT issues. They are knowledgeable, polite, patient and professional.”
Martin Laderman
“Been using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company is unprecedented. Not only is their customer service excellent, but the knowledge and expertise of the IT individuals is the best I’ve ever experienced.”
Frequently Asked Questions
Why is 24/7 IT support so important for financial services?
Financial institutions require comprehensive, 24/7 IT support due to the critical nature of their services and the sensitive data they handle. Downtime can lead to major consequences like financial penalties and loss of customer trust.
Continuous IT support ensures that systems are always operational and secure, minimizing disruptions and protecting highly confidential data.
We have an internal IT team. Can you work alongside them to share responsibilities and fill in gaps?
Of course! Our co-managed IT services allow us to handle as many of your IT needs as you’d like. We frequently collaborate with internal IT teams to effectively share responsibilities, provide backup support, and assist with projects.
What specific regulatory compliance standards do you help financial institutions adhere to?
We can help to ensure your financial institution aligns with current standards and maintains appropriate levels of security. Our team has expertise in PCI DSS, GLBA, FFIEC, and more and can offer guidance and support during these audits.
Is Miles IT an accredited auditor?
No. An accredited auditor’s role is to confirm whether your business is or is not in compliance with a particular standard. Although Miles IT can assist you with assessments, documentation, and guidance to prepare for the audit (in the form of a mock audit sometimes), we do not complete the audit ourselves.
How do you ensure the security of our sensitive financial data, especially during remote work or when dealing with third-party vendors?
We implement comprehensive cybersecurity measures, including 24/7 threat monitoring, advanced malware protection, end-to-end encryption, and more. We also enforce strong authentication protocols and offer employee education to prevent phishing and other cyberattacks. View the full scope of our cybersecurity services.
Why are penetration tests so important for financial institutions?
Penetration tests are especially essential for financial institutions because of the high sensitivity and volume of data they handle, like customer financial records, transaction details, and PII. Cyberattacks can lead to financial penalties, reputational damage, and a loss of trust.
Penetration testing helps provide concrete evidence of a business’s security posture and helps ensure compliance with industry regulations like PCI DSS and GLBA. Proactively identifying and remediating vulnerabilities is critical to protect financial systems and maintain customer confidence.
Why do legacy systems open my business up to security risks?
Legacy systems pose security threats due to outdated software, incompatibility with modern security tools, lack of vendor support, and difficulties in meeting current compliance requirements. Bad actors can leverage these vulnerabilities as a way to access your system and data. Beyond that, legacy systems often cost more to maintain, which can take resources away from cybersecurity improvements.