RAPID RESPONSE IT SUPPORT
Immediate IT Support in Columbus. We are always ready to help you!
Our professionals are committed to providing your company with fast and stress-free IT support services. We’ve got you covered, 24/7.
What’s included in our IT Support
Looking for ongoing support and security? Check out our managed IT services.
Response Time
Support
You Request. We Respond. It Gets Done!®
The typical hold time in the IT industry is 20 to 30 minutes. At Miles IT Company, your phone calls and emails are expedited through Miles Expert Connect.
Connect instantly with an IT support expert from our team.
Our average time for a live tech to answer the phone for an IT support request is just 50.15 seconds!
Case Study
We improved system security and collaboration for this customer
Time is essential for any business. Our rapid response and rollout team completely revamped this customer’s workstations without disrupting their current work processes.
VIDEO TESTIMONIAL
“We’ve noticed how impactful it is having somebody there in person to help people with their issues.”
As an international company in constant operation, this client needs 24/7 IT support so that all users can receive assistance, anytime and anywhere.
We provide rapid response support, both remotely and locally, to help MD7 staff get back to work quickly and increase productivity.
MD7 particularly recognizes the power of having a support team onsite to resolve issues:
“It really has been huge…seeing somebody working on it helps calm the situation and gives people confidence that the issue is being worked on.”
– Scott Belie , MD7
Disaster Recovery
Cloud Solutions
IT Relocation
Secure Networking
Point of Sales
VoIP &
Cloud Phone Systems
LEAVE YOUR TECHNOLOGY TO US
Experience our stress-free projects!
Need help with your next initiative? Rely on our team and proven process to get it done.
We provide:
- Complete project management
- Full implementation
- Thorough testing
Already planned or started a project, but need help?
Partner with our IT experts to cross the finish line, fast!
HELPING PEOPLE ACCOMPLISH MORE
Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Jacqueline King
10 weeks agoMiles IT has the best staff around! They answer emails and phone calls within minutes and are fast to act on any issues you experience. If you are in need of a reliable IT support company I highly encourage you to contact Miles IT!
Richard Bernstein
3 months agoMiles IT provides our company with IT support services and EVERY interaction I’ve had with them has been very positive. Always provide prompt response time to inquiries and every issue is quickly addressed and completed in a very timely manner. Great staff and services.
Martin Laderman
a year agoBeen using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company is unprecedented. Not only is their customer service excellent, but the knowledge and expertise of the IT individuals is the best I’ve ever experienced.
Services Recommended For You
Managed IT Services & Security
Support & Advance Custom Software
System Simplification
Let’s build something great together.
FAQs
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What is an IT support company?
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An IT support company resolves technical issues for businesses so they can get back to work quickly and run smoothly & securely. This can include troubleshooting hardware and software issues, managing networks, handling data backup and recovery, improving cybersecurity, and providing general IT consulting.
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What does Miles IT’s IT support include?
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IT support can include a wide range of tasks, from helpdesk to system maintenance. Some functions of Miles IT’s support services include:
- Rapid response support for any IT issue
- Emergency availability for critical issues
- Cloud and network support for any setup
- Vendor escalation to resolve issues and streamline processes
- User device setup & management for enhanced speed and security
Powerful cybersecurity for data protection and preventative maintenance
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What makes IT support unique at Miles IT?
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Our industry-agnostic teams, fast response time, and knowledge of business and technology help us stand out from competitors. We divide IT support teams by industry, so you’ll work with the same experts every time who are already well-versed in your vertical. We also respond FAST, with an average response time of 51 seconds and guaranteed response time of <1 hour. Finally, we have a strong background in business best practices as well as technology, allowing us to provide the best support and recommend the best solutions for our clients.
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How many people are on my IT support team?
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Your dedicated support team will include 10-15 individuals, ensuring you work with team members who are familiar with your systems while giving you peace of mind that there is always backup support available.
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Are your support services available after hours and on holidays?
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Yes! We’re here around the clock, 24/7/365, including after business hours, on weekends, and on holidays.
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Do you outsource IT support?
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No—all of our support staff are Miles IT team members.
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What awards does Miles IT have?
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Our awards include the CRN MSP 500, Inc 5000, UpCity Local Excellence Award, CRN Fast Growth 150, CRN Tech Elite 250, Philadelphia Business Journal Tech Disruptor, Channel Futures MSP 501, Clutch Top Developers, Digital.com Best Custom Software Development, Technology Innovator, Digital.com Best SEO Firm, GD USA, and the Davey Awards.