RAPID RESPONSE IT SUPPORT
IT Emergency- On Demand IT Services
Our professionals are committed to providing your company with fast and stress-free On Demand IT support services. We’ve got you covered, 24/7.
What’s included in our IT Support
Looking for ongoing support and security? Check out our managed IT services.
Dedicated Teams
Receive expert assistance and fast resolution with a Miles Support Team assigned specifically to your business. They have a strong understanding of your unique business needs & systems and are ready to help.
Technology Support
We provide support for all business computing equipment, including workstations, laptops, tablets, and smartphones. Enable your staff to be more productive and excel in their roles.
Emergency Response
Gain 24/7 emergency support for any break or fix needs. Our services are available all the time, 24/7/365 – after hours, weekends, and holidays. We’re always here when you need it most. We GUARANTEE a 1-hour response, but we’re typically much faster!
Touchless Support
Our team can install and configure workstations, laptops, tablets, and more for supported users. Set your business up for success with well-running technology.
Vendor Escalation
We can handle vendor-specific issues so you don’t have to. Save time for your staff and focus on your business.
You Request. We Respond. IT Gets Done!®
The typical hold time in the IT industry is 20 to 30 minutes. At Miles IT Company, your phone calls and emails are expedited through Miles Expert Connect.
Our proprietary process IDs and connects you instantly with an IT support expert on your team.
Our average time for a live technician to answer the phone for an IT support request is just 50.15 seconds!
Case Study
We improved system security and collaboration for this customer
Time is essential for any business. Our rapid response and rollout team completely revamped this customer’s workstations without disrupting their current work processes.
VIDEO TESTIMONIAL
“We’ve noticed how impactful it is just having somebody there in person to help people with their issues.”
Being an international company in constant operation, this client needs 24/7 IT support so that all users can receive assistance no matter where or when they work.
Our team provides rapid response support, both remotely and locally, to help MD7 staff get back to work quickly and increase productivity.
MD7 particularly recognizes the power of having a support team onsite to resolve issues:
“It really has been huge… [seeing] somebody working on it helps calm the situation and gives people confidence that things are moving forward and the issue is being worked on.”
Scott Belie
MD7
LEAVE YOUR TECHNOLOGY TO US
Experience our stress-free projects!
Need help to complete your next initiative? Rely on our team and proven process to ensure it gets done. We provide complete project management, implementation, and testing.
If you’ve already planned or started a project but need help, partner with our IT experts to cross the finish line, fast!
Disaster Recovery
Cloud Solutions
IT Relocation
Secure Networking
Point of Sales
VoIP & Cloud Phone Systems
HELPING PEOPLE ACCOMPLISH MORE
Our Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Richard Bernstein
“Miles IT provides our company with IT support services and EVERY interaction I’ve had with them has been very positive. Always provide prompt response time to inquiries and every issue is quickly addressed and completed in a very timely manner. Great staff and services.”
Martin Laderman
“Been using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company is unprecedented. Not only is their customer service excellent, but the knowledge and expertise of the IT individuals is the best I’ve ever experienced.”
Gina Thiesfeldt
“The tech’s at Miles IT are knowledgeable, friendly and helpful. I can’t say enough good about them. They always seem to go above and beyond and not only fix my issues but also explain things so we don’t have future issues. They are patient and thorough. I highly recommend working with the Miles IT team!”