DEVELOPING A SAAS PRODUCT FOR CAP AGENCIES
An intuitive cloud based SaaS application that offers client tracking capabilities
Miles IT helped CSST Software, LLC accomplish more by building the EmpowOR system, an intuitive client tracking software product used by Community Action Agencies across the country for a wide variety of government-funded programs.
THE CHALLENGE: PLAYING TO EACH PARTNER’S STRENGTH
Creating an intuitive application for CAP agencies
CSST Software, Inc. was formed by Garrett County Community Action and Paige Hull Teegarden to develop and support a state-of-the-art application that could be used by CAP (Community Action Program) agencies to help them manage their Client/Participant Enrollments into programs and track the services provided through these enrollments. Additionally, the system required advanced capability reporting of the outcomes and results for all enrolled participants.
While Garrett County Community Action had expertise in programs commonly shared by CAP agencies, it needed a partner with in-depth technical knowledge in software and hardware. This is where Miles IT came in. CSST Software would also need to ensure compliance with all reporting requirements for these programs to acquire and maintain their funding, which would be difficult given the complexity of government-funded programs in general.
The Solution: EMPOWOR
New SaaS system offers client tracking capabilities and more
The resulting EmpowOR Software-as-a-Service (SaaS) system is the product of close collaboration between the key industry and subject matter experts within CSST Software and the Miles IT team. We built a robust, flexible, and secure system with the following features to ensure intuitive usability, reporting compliance, integration with other systems, secure information handling, and customizable user experience based on the needs of a wide range of CAP agencies:
- Enrollment of Participants in Community Action Programs
- HIPAA, FedRAMP, and HITECH Requirements
- Service Delivery Tracking and Reporting
- Integration with Government Programs (such as Head Start, HMIS, CSBG)
- Custom Forms (Laserfiche Integration)
- CADS DB (CAP Agency Data Sharing)
The web-based application includes automatic and pre-configured reporting for government programs. EmpowOR also contains innovative and customizable work templates to support the easy intake of new program participants, data quality, and accuracy of the information getting added to the system. The import and export functionality reduces data entry redundancies and centralizes information in one place. The system is intuitive and easy to learn to let service providers focus on their programs and participants.
THE RESULTS: A GROWING SUBSCRIBER BASE
A software product that continues to advance
CSST Software could not be happier with the final product. Given the unique partnership and strict compliance requirements, many obstacles could have derailed the project. However, our software development team was up to the challenge and built a software solution that achieves optimal outcomes and results for clients, communities, and agencies. The subscriber base for EmpowOR is regularly growing, and the product continues to grow and advance with them!
Ease of Use
EmpowOR features customizable work templates and intuitive user interface design to help users quickly accomplish what they need within the system.
Security
EmpowOR is architected to protect the data of each agency and individual with strong encryption, granular permissions, and infrastructure security following compliance guidelines.
Cloud-Based Solution
EmpowOR runs on Miles IT’ Cloud with full monitoring and scalability support, and users can access any information they need in the system from any device with an internet connection.
