SOFTWARE THAT ENHANCES REPORTING CAPABILITIES
Enhanced KPI reporting and data entry improvements for sanitation company
Miles IT helped AFCO, a leading chemical and food safety provider, update their existing data entry and reporting software platform to improve their field staff’s productivity and bolster international and mobile capabilities.
THE CHALLENGE: ACHIEVING NEW BUSINESS GOALS
Assessing the best plan for system modernization
AFCO came to Miles IT with a need to modernize Infobase, a data entry and reporting software platform they use to track service visits, audits, and key performance indicators for their clients. In seeking system modernization, AFCO had three driving business goals that needed to be met to consider the project a success.
Mobile Capabilities
Optimize productivity and efficiency by adding mobile capabilities for field staff, reducing data entry efforts through user experience enhancements, improved reporting, and performance optimizations to increase the system speed.
Multi-Language Features
Provide capabilities to support an expanding international presence, including dynamic multi-language capabilities, multiple currency support, and other international features.
Compliance Insights
Improve compliance insights through the implementation of visual compliance dashboards.
THE SOLUTION: A NEW AND IMPROVED INFOBASE SYSTEM
Updated system features mobile capabilities and enhanced KPI reporting
We upgraded the current Infobase system to include international and mobile capabilities as well as specific enhancements to KPI (Key Performance Indicator) reporting and notifications. The following are some components of the project that help AFCO accomplish more:
- The new and improved Infobase system helps AFCO track the results of service visits, audits, and inventory. Infobase tracks and reports on all aspects related to the clients, visits, and audits.
- The system has multiple levels of permissions, including access to field staff, managers, administrators, and customers.
- Infobase is easy to use and helps users handle the data entry and reporting activities efficiently from a phone, tablet, or computer. The reports are easy to understand at a glance and to dig into for more details.
THE RESULTS: IMPROVED PRODUCTIVITY AND EFFICIENCY
More capabilities that drive a better user experience
The compliance dashboard was quickly adopted by the management team, which has increased the timeliness of performing critical activities related to inventory and service. Enhancements to the KPI tracking and reporting have provided valuable insights to their customers and led to higher customer happiness and loyalty. The mobile and performance improvements have allowed for a marked increase in field staff productivity and the timeliness of information availability.
Mobile Capabilities
The updated Infobase system includes mobile capabilities, allowing field staff to access and submit reporting efficiently from their phone or tablet, improving productivity and overall efficiency.
International Users
AFCO’s Infobase system is now a global system that can be used effectively by users worldwide. The system enables users to interact with the system in their localized languages, improving user experience.
Compliance
The system’s visual compliance dashboard enhances compliance and ensures critical activities related to inventory and service can be performed on time.
