Whether your company is a small startup, a large enterprise, or something in between, the right managed service provider (MSP) is key to keeping your business running smoothly and securely.

From providing fast issue resolution to implementing strong cybersecurity measures, MSPs do a lot of work in the background to manage your IT.

Without an MSP, you may be more likely to experience IT interruptions that cause extended downtime or security breaches that lead to lost revenue, stolen data, and reputational damage.

Ideally, the best MSP should have:

• Fast response and issue resolution
• Around-the-clock support and service
• Top cybersecurity tools and systems
• Proactive services and maintenance
• Expertise in your specific industry
• Services & packages that align with your business needs
• IT Consulting to help plan your path as the landscape changes
• Knowledge of compliance standards (if you work in a regulated industry)

1) Miles IT

With over 25 years of experience, Miles IT is an all-in-one managed IT services provider serving businesses nationwide. Its comprehensive IT services package, the Miles Assurance Plan (MAP), includes unlimited support and the MAP Security Guarantee, which provides up to $1 Million in labor services in the event of a security incident. As a Microsoft and Google Partner, Miles IT also provides cybersecurity, IT consulting, compliance services, networking, cloud computing & migration, and more.

Highlights:

• 24/7/365 rapid response support, including after hours, weekends, and holidays
• Powerful cybersecurity, including a 24/7 SOC team ready to respond to threats and check for anomalies
• Unlimited remote & onsite support for all workspaces
• Support teams organized by industry vertical; clients work with the same experts every time
• Proactive services including security assessments, malware protection, software patching, training, & frequent monitoring
• Flexible, month-to-month contracts for easy adjustment

What Sets It Apart: Miles IT is FAST, with an average 51-second response time and a guaranteed response in under 1 hour. Its slogan “You Request, We Respond, It Gets Done!” truly embodies its position as a dedicated, 24/7 IT support & security partner.

2) IBM

IBM is a major global consultancy offering a variety of IT solutions and services. Though not a traditional MSP, they are an MSSP, offering extremely comprehensive cybersecurity services well-suited for enterprises.

Highlights:

• Full security command center
• Protection for hybrid and multicloud environments
• Pioneers new models to help advance businesses

What Sets It Apart: IBM offers enterprise identity and access management services, so large organizations can ensure they have the strongest security and support possible. The company has worked with a number of well-known organizations, such as the UK’s National Health Service (NHS).

3) VIP IT, Inc.

Located in Los Angeles, VIP IT is a boutique IT services firm. As a verified Small Business Enterprise, they provide managed IT services in addition to on-demand IT project help.

Highlights:

• Troubleshooting for bandwidth and phone issues
• Nuanced experience in the entertainment industry
• Menu Display Consultation (Skykit) for businesses using digital menu boards

What Sets It Apart: As a boutique firm, VIP IT can handle the specialized needs of very small businesses looking for IT support.

4) Ntiva, Inc.

Ntiva is a managed service provider offering a variety of technology services and headquartered in Chicago. Their offerings include managed services specifically for Microsoft 365 environments.

Highlights:

• Provides co-managed IT services
• Offers TaaS (Training as a Service)
• Services large companies like Blistex and Aetna

What Sets It Apart: For normal-priority tasks, Ntiva provides a 4-hour response time to help clients get back up and running quickly.

5) Giga-Green Technologies

Headquartered in Fargo, ND, Giga-Green Technologies provides compliance assistance and IT support to businesses in the North and South Dakota region, as well as other locations.

Highlights:

• Offers user training
• Specific Microsoft expertise
• Speeds up onboarding with New Employee Concierge service

What Sets It Apart: Giga-Green Technologies specializes in hybrid environments and can help optimize on-premises solutions.

6) Xamin

Located in Lincolnshire, IL, Xamin is an MSP specifically focused on helping companies in highly regulated industries. Their offerings include security, advisory, infrastructure, and cloud services.

Highlights:

• Subsidiary of Mowery & Schoenfeld, a top Chicago CPA firm
• Specific expertise in the Registered Investment Advisory (RIA) industry
• Specializes in Microsoft environments

What Sets It Apart: Xamin offers quarterly business reviews as part of its managed IT services to keep customers up-to-date.

7) DivergeIT

Headquartered near Los Angeles, DivergeIT provides managed IT services, IT project planning, business technology alignment, and more.

Highlights:

• Offers co-managed IT services
• Provides physical workspace management
• Expertise in Google Workspace

What Sets It Apart: DivergeIT places a particular emphasis on IT services for large entertainment companies, with notable clients including the LA Clippers and the Chicago Cubs.

8) Blue Line Technologies

Blue Line Technologies serves the North and South Carolina region, providing managed IT services, cybersecurity, and networking solutions.

Highlights:

• Industry specialties include K-12 education
• Offers Apple-certified support
• Integrates Apple and PC devices

What Sets It Apart: BLT offers tiered security services so clients can choose the level of protection they want.

9) Alaska Communications

Headquartered in Anchorage, AK, Alaska Communications provides IT services through their ConstantlyOn IT® service. They offer remote and onsite support in the Alaska area, helping with backups, security, recovery, and more.

Highlights:

• Can work with both startups and large enterprises
• Under-sea fiber-optic network increases their network capacity
• Industry specialties include local/federal government and the energy sector

What Sets It Apart: Alaska Communications provides both residential and commercial IT support, improving internet speeds and the technology experience for all Alaska residents.

10) Intech Hawaii

Intech Hawaii is located in Honolulu and provides managed IT services, security, and compliance services for local businesses.

Highlights:

• Proactive approach for IT services and security
• Specializes in regulated industries
• Deep understanding of the Hawaiian business landscape

What Sets It Apart: Intech Hawaii understands the challenges of each region in Hawaii and designs specific solutions for each one.

11) Diamond IT

Diamond IT provides complete, custom, managed IT services for businesses in California. They also offer managed cloud services, phone services, and more.

Highlights:

• Offers co-managed IT services
• Industry specialties include automotive dealerships and CA municipalities
• Varied support packages

What Sets It Apart: Diamond IT was originally founded in 1997 as a hardware reseller before pivoting to IT services in 2005.