RAPID RESPONSE IT SUPPORT
Get immediate IT Support. We are always ready to help you!
Our professionals are committed to providing your company with fast and stress-free IT support services. We’ve got you covered, 24/7.
What’s included in our IT Support
Looking for ongoing support and security? Check out our managed IT services.
Response Time
Support
You Request. We Respond. It Gets Done!®
The typical hold time in the IT industry is 20 to 30 minutes. At Miles IT Company, your phone calls and emails are expedited through Miles Expert Connect.
Our proprietary process IDs and connects you instantly with an IT support expert on your team.
Our average time for a live technician to answer the phone for an IT support request is just 50.15 seconds!
Case Study
We improved system security and collaboration for this customer
Time is essential for any business. Our rapid response and rollout team completely revamped this customer’s workstations without disrupting their current work processes.
VIDEO TESTIMONIAL
“We’ve noticed how impactful it is just having somebody there in person to help people with their issues.”
Being an international company in constant operation, this client needs 24/7 IT support so that all users can receive assistance no matter where or when they work.
Our team provides rapid response support, both remotely and locally, to help MD7 staff get back to work quickly and increase productivity.
MD7 particularly recognizes the power of having a support team onsite to resolve issues:
“It really has been huge… [seeing] somebody working on it helps calm the situation and gives people confidence that things are moving forward and the issue is being worked on.”
Scott Belie
MD7
LEAVE YOUR TECHNOLOGY TO US
Experience our stress-free projects!
Need help to complete your next initiative? Rely on our team and proven process to ensure it gets done.
We provide complete project management, implementation, and testing.
If you’ve already planned or started a project but need help, leverage our team and resources to cross the finishline, fast!
HELPING PEOPLE ACCOMPLISH MORE
Raving Fans
We are not satisfied if you are just satisfied. We want you to be a Raving Fan as a result of providing the absolute best service!
Jonas Holz
a month agoVery competent, fast and friendly IT support. If I owned my own company and had IT problems, I would not hesitate to approach Miles IT and want to enter into a long-term cooperation. Miles IT has been able to help me in absolutely every situation to my greatest satisfaction and has made my working life extremely easier.
Martin Laderman
3 months agoBeen using their services for approximately 20 years. I have only positive things to say, but more importantly the results that they have given my company. Is unprecedented. Not only is their customer service, excellent. But the knowledge and expertise of the IT individuals. Is the best I’ve ever experienced.
Gina Thiesfeldt
a year agoThe tech’s at Miles IT are knowledgeable, friendly and helpful. I can’t say enough good about them. They always seem to go above and beyond and not only fix my issues but also explain things so we don’t have future issues. They are patient and thorough. I highly recommend working with the Miles IT team!
Services Recommended For You
Managed IT Services & Security
Support & Advance Custom Software
System Simplification
Let’s build something great together.
